If you need a tolerance other than 1/8", please leave a note in the comments field of your order, or call us at 888-768-5759 to discuss it with one of our sales experts. Freight unloading is the responsibility of the customer.
Disclaimer: Interstate Plastics makes no representations about any of its products that are modified in any way after they leave its possession, nor do its representations apply when any of its products are improperly used or stored. Each customer of Interstate Plastics bears full responsibility for making its own determination as to the suitability of each material, product, recommendation or advice provided by Interstate Plastics. Each customer of Interstate Plastics must identify and perform all tests and analyses necessary to assure that its finished parts incorporating materials from Interstate Plastics will be safe and suitable for use under end-use conditions.
By using and purchasing through the Interstate Plastics website, you consent to our shipping and return policy. By using our cut-to-size service, you accept and understand that cut-to-size orders are nominal and have a tolerance of +/- 0.125" (1/8") and that non-optimal cut-to-size materials are not returnable or refundable. It is the customer's responsibility to unload freight. Cut-to-size orders include any order where cutting of material is required and not of optimal size. Optimal sizes are returnable in new, unused condition and are generally 12x24", 24x48", 48x96" and 48x120" for sheets. Rods and tubes can only be returned in lengths of 4', 5', 8', 10' and 12'. All other lengths are considered non-optimal. Standard items and optimal sizes incur a 35% restocking fee, plus the cost of freight.
PLEASE INSPECT SHIPMENTS BEFORE SIGNING FOR YOUR PACKAGE -- IF THE ITEM IS DAMAGED IN TRANSIT AND UNUSABLE YOU MUST REFUSE DELIVERY TO RECEIVE A REPLACEMENT AS ALL CUT-TO-SIZE ITEMS ARE NON-RETURNABLE. FOR DAMAGED ITEMS YOU MUST CONTACT AND MAKE A CLAIM WITH UPS WITHIN 7 DAYS FROM RECEIPT OF DELIVERY DATE. PLEASE GIVE THE CLAIM NUMBER PROVIDED BY UPS TO AN INTERSTATE PLASTICS REPRESENTATIVE AT (888) 768-5759 SO THAT THE ISSUE CAN BE FURTHER EXAMINED AND THE APPROPRIATE ACTIONS TAKEN.
If your item is damaged beyond use, give Interstate Plastics a call at 888-768-5759 and provide details about the damage to your item. You'll also have the opportunity to tell us if you wish to request a refund or receive a replacement item. Contact us for a mandatory authorization number. ISO requirements allow no exceptions. Credit cannot be issued until the product is received and inspected in our facility.