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Interstate Plastics Shipping & Returns Policy
NOTICE: All freight carriers are currently experiencing shipping delays. As a result, delivery dates are estimates and are NOT guaranteed. Shipping delays from the manufacturer or freight carrier are not considered valid reasons for order cancellation once materials have shipped. No refunds will be provided after materials have shipped from the manufacturer.
By using and purchasing through the Interstate Plastics website, you consent to our shipping and return policy. By using our cut-to-size service, you accept and understand that cut-to-size orders are nominal and have a tolerance of +/- 0.125" (1/8") and that non-optimal cut-to-size materials are not returnable or refundable. Cut-to-size orders include any order where cutting of a material is required and not of optimal size. Optimal sizes are returnable in new, unused condition and are generally 12x24", 24x48", 48x96" and 48x120" for sheets. Rods and tubes can only be returned in lengths of 4', 5', 8', 10' and 12'. All other lengths are considered non-optimal. Standard items and optimal sizes incur a 35% restocking fee, plus cost of freight.
Please allow 24-48 hours for this order status information to become available. Orders placed for non-cut-to-size stock items typically ship within 2 working days. Cut to size orders will be subject to warehouse cutting schedules and typically ship within 3-5 business days. Travel times vary by your shipping point and destination; the average is 4 business days for non-cut-to-size items. Out of stock inventory may take 4 to 6 weeks for delivery. Accelerated shipping is available. Blue label ships in two days plus cutting time. Please contact us (916) 679-5146 for details and costs.
We have many shipping options and work with various carriers to deliver your order in the timeliest fashion. If you have a preferred method of shipping, wish to purchase additional protective packaging or have special requirements, please do not hesitate to call us at (916) 679-5146.
Personal Protection Equipment (PPE) and Barriers (PPB)
Personal protection equipment (PPE) and barriers (PPB) are non-returnable and non-refundable. PPE and PPB products include, but are not limited to, "sneeze guards", "protective barriers", "cashier panels", "office barriers", as well as "guards" and "shields". For items damaged during shipping, please make a claim with the shipping company within 7 days from receipt of the delivery date. Please give the claim number to an interstate plastics representative at (916) 679-5146 so that the issue can be further examined and the appropriate actions are taken.
Interstate Plastics Shipping Standards for Finished versus Semi-Finished (Machinable) Plastics
Finished plastics have a protective film or coating to prevent scratches and scuffs. Semi-finished plastics include all plastics that do not come with a protective film. Semi-finished plastics are generally machinable plastics and all non-clear plastics. Semi-finished plastics may come with scuffs and small scratches as the surface is not protected during stocking and loading. This is not considered a quality issue. If you are unsure if the material you wish to order is a finished or semi-finished plastic, please call Interstate Plastics at (916) 679-5146.
Finished plastics measuring 2x4' or smaller are wrapped with a single layer of corrugated cardboard and put in an appropriately sized box. Sheets may or may not ship with protective corrugated cardboard corners. Protective cardboard corners are available upon request. All plastics measuring larger than 2x4' are protected and wrapped in corrugated cardboard, but will not be boxed. Material over 2x4 will most times be sent by freight on a pallet, starting at $150 for commercial addresses and starting at $250 for residential addresses. There is usually no crating for material other than polycarbonate twinwall unless specifically requested for an additional charge. An additional charge will be applied to any orders to Alaska, Hawaii, domestic islands, U.S. territories or other countries (dependent on shipping destination.)
PLEASE INSPECT SHIPMENTS BEFORE SIGNING FOR YOUR PACKAGE -- IF THE ITEM IS DAMAGED IN TRANSIT AND UNUSABLE YOU MUST REFUSE DELIVERY TO RECEIVE A REPLACEMENT AS ALL CUT-TO-SIZE ITEMS ARE NON-RETURNABLE. FOR DAMAGED ITEMS YOU MUST CONTACT AND MAKE A CLAIM WITH UPS WITHIN 7 DAYS FROM RECEIPT OF DELIVERY DATE. PLEASE GIVE THE CLAIM NUMBER PROVIDED BY UPS TO AN INTERSTATE PLASTICS REPRESENTATIVE AT (916) 679-5146 SO THAT THE ISSUE CAN BE FURTHER EXAMINED AND THE APPROPRIATE ACTIONS TAKEN. FOR ANY DAMAGED SHIPMENT OR PACKAGE THAT SHIPS OUT LTL (LESS THAN TRUCKLOAD), INTERSTATE PLASTICS MUST RECEIVE A WRITTEN CLAIM WITHIN 5 TO 7 DAYS OF DELIVERY REFUSAL TO BE CONSIDERED ELIGIBLE FOR A REFUND OR REPLACEMENT ORDER. AFTER THE WINDOW HAS PASSED, ALL SALES ARE FINAL.
If your item is damaged beyond use, give Interstate Plastics a call at (916) 679-5146 and provide details about the damage to your item. You'll also have the opportunity to tell us if you wish to request a refund or receive a replacement item. Contact us for mandatory authorization number. ISO requirements allow no exceptions. Credit cannot be issued until product is received and inspected in our facility.
About Our Freight Quotes
We contact multiple freight carriers to ensure we give you a competitive freight quote. Comparing the price points of several carriers allows us to select the most cost-effective option for your shipping needs. Our freight quoting system allows us to continue providing you with the outstanding service Interstate Advanced Materials is known for.
Shipping to Residential and Commercial Addresses
At checkout you are required to input if the shipment is going to a residential or commercial addresses.
Offloading the freight is the responsibility of the customer - the receiver will need to be readily available and physically able to offload the materials. Please do not expect the driver’s help unloading. They will not deliver upstairs or in an elevator - only at the address at street level. Customers must also unload and retain the wood crating and all packaging material - the freight carrier will not dispose of these.
ALL LOCATIONS THAT DO NOT HAVE A LOADING DOCK AND FORKLIFT ARE CONSIDERED RESIDENTIAL ADDRESSES.
Residential customers must be available at the time of the scheduled delivery with the means to unload shipments from the freight truck. The freight carriers are not able to assist with unloading the shipment and cannot wait for the shipment to be unloaded by hand. If the shipment cannot be delivered or is refused by the customer, the freight carrier will charge a service fee to attempt a re-delivery or to store the material until it can be delivered.
Residential shipments must be shipped on different carriers, which may have more expensive shipping costs. Neglecting to input that the shipment is to a residential address may result in the inability to deliver. No shipping refunds will be provided if the customer neglects to input that the shipment is to a residential address.
If the location of delivery has a loading dock and forklift, it is a commercial address and there is no need to select the residential address check box during checkout.
If a lift gate or pallet jack service is necessary to unload the shipment from the truck, this must be mentioned in the comments section of the order during the checkout process. Lift gate and pallet jack services are NOT included in the standard residential delivery charge.
Shipping Domestically
Domestic shipments will normally ship UPS, as UPS is Interstate Plastics' preferred carrier. Customers who have accounts with other shipping carriers may choose to ship on their own account.
USPS may be used for smaller sheet sizes (typically under 12x12") and accessory items. Due to feasibility, Interstate Plastics is limited to size and weight limits dictated by USPS standard flat-rate priority mail boxes.
PLEASE CALL INTERSTATE PLASTICS AT (916) 679-5146 TO REQUEST USING YOUR OWN CARRIER. ONLINE ORDERS WILL HAVE SHIPPING REFUNDED IF A REQUEST TO USE YOUR OWN CARRIER IS MADE AFTER THE ORDER HAS BEEN PLACED.
Shipping Internationally
International shipments can only be shipped through UPS or USPS, unless otherwise specified by the customer to use their account. Our shipping through USPS is limited to flat rate boxes. Please call (916) 679-5146 if you wish to use your own shipping account. NO HAZARDOUS MATERIALS WILL BE SHIPPED INTERNATIONALLY.
Available products, shipping rates and fees vary depending on the delivery address for your order. Your packages may be subject to customs fees and import duties of the country to which your order ships. These charges are the recipient's responsibility. Please call (916) 679-5146 for rates to your country. Freight (non-parcel) orders are case by case but many times we are able to ship only to a freight forwarder.
Shipping Polycarbonate Twinwall
Polycarbonate twinwall is more susceptible to damage versus other materials provided by Interstate Plastics. To ensure it is delivered damage free, polycarbonate twinwall must be shipped on an extra protective plywood pallet. Interstate Plastics charges a $15 crating charge for every linear foot of twinwall polycarbonate:
4x8' - $120 crating charge.
4x12' - $180 crating charge.
4x16' - $240 crating charge.
4x24' - $360 crating charge.
Interstate Plastics Return Policy
You may send an order cancellation request to your sales representative via email or phone. Interstate Plastics will honor cancellation requests received before the order has been accepted for processing or is executed. An order cannot be revoked when the order has been accepted for processing or executed (meaning the order has not moved to a warehouse for cutting and no materials have been ordered from our suppliers). You understand and accept that an order cannot be canceled when Interstate Plastics has processed or executed that order. Orders are generally processed within 24 to 48 hours but may be processed within a few minutes of placement. Do not assume an order has been canceled unless you have received written confirmation of the cancellation.
Standard stock and optimal size items are returnable if undamaged and in unused, new condition. Items will be inspected to ensure the item is in new condition; credit cannot be issued until product is received and inspected in our facility. Cut-to-size, machined and non-standard items are not returnable or refundable. If we cut it, you own it! Cut-to-size products include any material that is cut below its standard sheet length or optimal size. Full sheet sizes are normally 4'x8' or 4'x12'. Optimal sizes generally include 12x24", 24x48", 48x96" and 48x120" for sheets. Rods and tubes can only be returned in lengths of 4', 5', 8', 10' and 12'. All other lengths are considered non-optimal. If you are unsure of full or optimal sheet size, please contact our customer service staff at (916) 679-5146.
PLEASE INSPECT SHIPMENTS BEFORE SIGNING FOR YOUR PACKAGE -- IF ITEM IS DAMAGED YOU MUST REFUSE DELIVERY TO RECEIVE A REPLACEMENT AS ALL CUT-TO-SIZE ITEMS ARE NOT RETURNABLE OR REFUNDABLE. FOR DAMAGED ITEMS YOU MUST CONTACT AND MAKE A CLAIM WITH UPS WITHIN 7 DAYS FROM RECEIPT OF DELIVERY DATE. PLEASE GIVE THE CLAIM NUMBER PROVIDED BY UPS TO AN INTERSTATE PLASTICS REPRESENTATIVE AT (916) 679-5146 SO THAT THE ISSUE CAN BE FURTHER EXAMINED AND THE APPROPRIATE ACTIONS TAKEN. FOR ANY DAMAGED SHIPMENT OR PACKAGE THAT SHIPS OUT LTL (LESS THAN TRUCKLOAD), INTERSTATE PLASTICS MUST RECEIVE A WRITTEN CLAIM WITHIN 5 TO 7 DAYS OF DELIVERY REFUSAL TO BE CONSIDERED ELIGIBLE FOR A REFUND OR REPLACEMENT ORDER. AFTER THE WINDOW HAS PASSED, ALL SALES ARE FINAL.
If your item is damaged beyond use, give Interstate Plastics a call at (916) 679-5146 and provide details about the damage to your item. You'll also have the opportunity to tell us if you wish to request a refund or receive a replacement item. Contact us for mandatory authorization number. ISO requirements allow no exceptions. Credit cannot be issued until product is received and inspected in our facility.
• Semi-finished plastics may come with scuffs and small scratches as the surface is not protected during stocking and loading. This is not considered a quality issue. Semi-finished plastics include all machinable plastics without protective masking.
• All refund requests for interstateplastics.com orders must be received in a written format (email, letter) to be considered. Verbal requests for refund will not be acted on until a refund request is received in writing.
• Adhesives and any hazardous materials are not returnable or refundable and all adhesive and hazardous material sales are final. All adhesives ship from our certified location in Sacramento. No overnight shipping or air freight will be provided for hazardous material shipping.
• Returned items must be in new and unused condition. Tools, welding tools, blades, drills, bits, sample packs and all accessory items will be inspected to ensure the item is in new condition. Items must be returned with all original packaging and/or accessories. Individual samples are non-refundable.
• Contact us for mandatory authorization number. ISO requirements allow no exceptions. Credit cannot be issued until product is received and inspected in our facility.
• Standard Items incur a 35% restocking fee, plus cost of freight. Quality issues are exempt from fees.
• Custom cuts and fabricated parts are not returnable or refundable. Cut-to-size orders have an acceptable cut tolerance of 1/8" (0.125").
Shipping Adhesives
WARNING: Due to shipping restrictions on certain adhesives, you may be required to purchase a minimum of one full case. Various adhesive types and sizes contain different quantities. Please give us a call for full case minimums. The U.S. Department of Transportation, publishes Title 49 CFR (Code of Federal Regulations) which regulates transportation of hazardous materials by road, rail, sea and air.