The Principles That Power Our Team
Interstate Plastics — a Curbell Plastics company — is guided by five core values that shape every decision, partnership, and customer interaction.
Telling the truth, doing what is right, and honoring our word, even when it is inconvenient or embarrassing.
What this means for you: Transparent communication, accurate quotations, and ethical sourcing are non-negotiable. We disclose lead times, pricing, and material certifications up front so you can plan with confidence. Internally, our teams hold each other accountable to the same high standard, ensuring consistent quality every step of the way.
Embracing the drive to go above and beyond what is required – we proactively enhance the customer experience, resolve challenges, and deliver outstanding results.
What this means for you: Whether it's a routine order or a tight deadline, we stay engaged, source the right materials, solve challenges proactively, and follow through so every job is done right and on time. You get a team that's committed to your success, every time.
Having a willingness to learn and the desire to seek out new opportunities, leaving no stone unturned.
What this means for you: We continuously evaluate emerging polymers, sustainable alternatives, and advanced machining techniques. By asking the right questions about your application, we recommend materials that extend service life or improve regulatory compliance – sometimes before you realize you need them.
Treating all customer interactions with the attention they deserve and ensuring that every customer receives top-quality service.
What this means for you: Most quote requests are acknowledged within one business hour and formal quotes typically arrive the same day. Dedicated account representatives track each order from entry to delivery, and our logistics team proactively communicates any carrier updates so there are no surprises.
Working through challenges to overcome them and growing our skillsets to better meet our customers' needs.
What this means for you: We apply Lean principles to reduce waste in cutting, packaging, and shipping. Regular training keeps our machinists current on the latest tooling advancements, while customer feedback sessions drive website enhancements and new service offerings.
